
Frequently asked questions.
HOW DO I BOOK?
The fastest way to book is through our website. However, if you still have questions you can email us or call us. Payments have to be settled during the time of booking.
GROUPS LARGER THAN 10?
Currently we only publicly book a game for up to 10 people. If you have 11 or 12 people in your group, we can accommodate you in the same game, although it’s just a little cozy. If you have a larger group, please email us for more information.
DO YOU ACCEPT WALK-INS?
We accept walk-ins if we have available time slots. However, we recommend booking in advance.
WHO CAN PLAY?
We have no formal age limit, but the games do require some basic reading and spelling.
HOW LONG DOES IT TAKE?
Game play can up just over an hour. With waivers, introduction, and leaving time to take photos, it could take a total of approximately 1.25 hours for the whole experience.
MY PARTY IS LATE?
We ask that your party arrives 15 minutes prior to your booking start time. We cannot accommodate late parties out of courtesy to following groups. Late parties cannot be rescheduled or refunded.
CAN I GET A REFUND?
Unfortunately, we do not offer refunds. If you need to change your time please call us at 619-642-0095 at least 48 hours in advance and we will try to accommodate you.
CAN I BE REFUSED SERVICE?
Yes. We reserve the right to refuse service if we deem you as a risk to yourself or others due to but not limited to being intoxicated, injured, or aggressive.